Privacy Policy

Last updated: January 2024

1. Introduction

The Learning Place is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our tutoring services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, home address
  • Student Information: Age, school year, subjects of study, academic progress
  • Payment Information: Payment details for processing session fees
  • Communication Records: Messages and correspondence with our team
  • Session Data: Attendance records, progress notes, assessment results

3. How We Use Your Information

We use your information to:

  • Provide and improve our tutoring services
  • Schedule and manage tutoring sessions
  • Process payments and maintain financial records
  • Communicate with parents/guardians about student progress
  • Send important updates about our services
  • Comply with legal obligations

4. Data Protection

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure storage systems, encrypted communications, and restricted access to personal information.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • With tutors assigned to work with your child (relevant educational information only)
  • With payment processors to complete transactions
  • When required by law or to protect our legal rights
  • With your explicit consent

6. Your Rights

Under data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

7. Children's Privacy

As a tutoring service, we work with children. We collect information about students with the consent of their parents or guardians. We take extra care to protect the privacy of minors and only collect information necessary for providing our educational services.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Student records are typically retained for a period of three years after the end of the tutoring relationship, unless otherwise required.

9. Cookies and Online Tracking

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. We do not use tracking technologies for advertising purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

The Learning Place
Units 1 & 2 Corner Building
Twickenham Trading Estate
Twickenham, United Kingdom
TW1 1DQ